Effective date: September 3, 2026
This policy applies to digital products, programs, and professional services sold by Cedrivant Intelligence Systems through cedrivant.com, including the AI Prompt Starter Kit, AI Business Toolkit, Cedrivant Operator Academy, and Executive Intelligence Audit.
Digital products
Because our downloadable products are delivered electronically and cannot be physically returned, purchases are generally final once download access has been provided.
When a refund may be available
Please contact us within 7 calendar days of purchase if:
- You were charged more than once for the same order.
- You received the wrong product because of a technical or fulfillment error.
- The file or download access is defective or unusable, and we cannot resolve the issue after you contact support.
- A refund is required by applicable law.
Refunds are not normally provided for change of mind, failure to use the product, or dissatisfaction with results after access has been delivered. Nothing in this policy limits rights that cannot be waived under applicable consumer law.
Cedrivant Operator Academy
For the Cedrivant Operator Academy, you may request cancellation within 7 calendar days of purchase if live instruction or coaching has not begun and you have not accessed the core program materials beyond introductory or onboarding content. After live instruction begins or core program access is used, purchases are generally final except where required by law or where Cedrivant cannot provide the purchased program.
Executive Intelligence Audit Professional SLA
The Executive Intelligence Audit is a fixed-scope professional service delivered electronically. Its acceptance standard is conformance to the written analytical scope confirmed after purchase. The deliverable must include the agreed evidence set, confidence-qualified findings, material contradiction checks, and prioritized action map.
If you believe the deliverable does not conform to the agreed scope, email info@cedrivant.com within five business days of delivery and identify the missing or nonconforming item. Cedrivant will complete one remediation cycle within five business days. If the corrected deliverable still does not conform to the agreed scope, the $550 professional service fee will be refunded in full to the original payment method.
This SLA does not provide a refund based solely on a change of mind or disagreement with a supported conclusion, and it does not guarantee market conditions, financial performance, implementation results, or outcomes controlled by the client or third parties. Nothing in this policy limits rights that cannot be waived under applicable law.
How to request a refund
Email info@cedrivant.com with your full name, order number, product name, and a short explanation of the issue. Please do not send sensitive payment-card information by email.
Approved refunds
Approved refunds are returned to the original payment method. Processing time depends on the payment provider and your bank. Access to refunded products or programs may be revoked.
Need help?
For download, access, or billing support, contact info@cedrivant.com.